---
title: FAQs & Troubleshooting | EnrollNow Knowledge Base
description: FAQs & Troubleshooting
---

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1. [EnrollNow Knowledge Base](https://support.enrollnow.io/en/knowledge-base)
2. [FAQs & Troubleshooting](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting)

# FAQs & Troubleshooting

## Ripple Performance

- [Troubleshooting Performance Issues in EnrollNow](https://support.enrollnow.io/en/knowledge-base/troubleshooting-performance-issues-in-ripple)

## Security Settings

- [Managing Security Settings to prevent Lock-outs](https://support.enrollnow.io/en/knowledge-base/managing-security-settings-to-prevent-lock-outs)

## Reuse Custom ID

- [How to Reuse a Custom ID in EnrollNow](https://support.enrollnow.io/en/knowledge-base/how-to-reuse-a-custom-id-in-enrollnow)

## Internal Server Error - Importing

- [Importing - Troubleshooting Internal Server Errors](https://support.enrollnow.io/en/knowledge-base/internal-server-error-importing)

## Account Lock out

- [Locked Account & Password Reset](https://support.enrollnow.io/en/knowledge-base/locked-account-and-password-reset)

## FAQ

- [Tips: Texting Limitations](https://support.enrollnow.io/en/knowledge-base/tips-texting-limitations)
- [Deleting Items in EnrollNow: Two-Step Confirmation Process](https://support.enrollnow.io/en/knowledge-base/how-to-use-the-two-step-deletion-process)
- [How to Attach Files to a Participant Profile](https://support.enrollnow.io/en/knowledge-base/can-i-attach-files-to-a-participant-in-ripple)

## Calendar Integration Issues

- [Calendar Integration Troubleshooting](https://support.enrollnow.io/en/knowledge-base/calendar-integration-troubleshooting)

## e-consent downloads

- [Troubleshooting eConsent Survey Download Issues](https://support.enrollnow.io/en/knowledge-base/troubleshooting-econsent-survey-download-issues)

## Support Web Pages

- [Troubleshooting Access to EnrollNow Website & Support Pages](https://support.enrollnow.io/en/knowledge-base/troubleshooting-access-to-enrollnow-websites-and-support-pages)

## EnrollNow Glossary

- [EnrollNow Glossary](https://support.enrollnow.io/en/knowledge-base/enrollnow-glossary)

## EnrollNow Performance

- [Optimizing EnrollNow Performance: Recommended Browser Use](https://support.enrollnow.io/en/knowledge-base/optimizing-enrollnow-performance-recommended-browser-use)

- [My Account](https://support.enrollnow.io/en/knowledge-base/my-account#main-content)

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- [Participants](https://support.enrollnow.io/en/knowledge-base/participants#main-content)

    - [Potential/Enrolled](https://support.enrollnow.io/en/knowledge-base/participants#potential-enrolled)
    - [Sex/Gender](https://support.enrollnow.io/en/knowledge-base/participants#sex-gender)
- [Tasks](https://support.enrollnow.io/en/knowledge-base/tasks#main-content)

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- [Recruitment](https://support.enrollnow.io/en/knowledge-base/recruitment#main-content)

    - [Sources](https://support.enrollnow.io/en/knowledge-base/recruitment#sources)
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- [Calendar](https://support.enrollnow.io/en/knowledge-base/calendar)
- [Survey Creator](https://support.enrollnow.io/en/knowledge-base/survey-creator#main-content)

    - [Tips and Tricks](https://support.enrollnow.io/en/knowledge-base/survey-creator#tips-and-tricks)
    - [Thank you page](https://support.enrollnow.io/en/knowledge-base/survey-creator#thank-you-page)
    - [Question Types](https://support.enrollnow.io/en/knowledge-base/survey-creator#question-types)
- [Report Builder & Reports](https://support.enrollnow.io/en/knowledge-base/report-builder-reports#main-content)

    - [Reports](https://support.enrollnow.io/en/knowledge-base/report-builder-reports#reports)
    - [Report Builder Basics](https://support.enrollnow.io/en/knowledge-base/report-builder-reports#report-builder-basics)
- [Study Settings](https://support.enrollnow.io/en/knowledge-base/study-settings#main-content)

    - [Requirements](https://support.enrollnow.io/en/knowledge-base/study-settings#requirements)
    - [Email and Texts](https://support.enrollnow.io/en/knowledge-base/study-settings#email-and-texts)
    - [Display](https://support.enrollnow.io/en/knowledge-base/study-settings#display)
    - [Details](https://support.enrollnow.io/en/knowledge-base/study-settings#details)
    - [Statuses](https://support.enrollnow.io/en/knowledge-base/study-settings#statuses)
    - [Bulk Tasks](https://support.enrollnow.io/en/knowledge-base/study-settings#bulk-tasks)
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- [Import/Export](https://support.enrollnow.io/en/knowledge-base/import-export#main-content)

    - [Tips and Tricks](https://support.enrollnow.io/en/knowledge-base/import-export#tips-and-tricks)
    - [study definitions](https://support.enrollnow.io/en/knowledge-base/import-export#study-definitions)
    - [Export](https://support.enrollnow.io/en/knowledge-base/import-export#export)
- [API](https://support.enrollnow.io/en/knowledge-base/api)
- [FAQs & Troubleshooting](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#main-content)

    - [Ripple Performance](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#ripple-performance)
    - [Security Settings](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#security-settings)
    - [Reuse Custom ID](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#reuse-custom-id)
    - [Internal Server Error - Importing](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#internal-server-error-importing)
    - [Account Lock out](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#account-lock-out)
    - [FAQ](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#faq)
    - [Calendar Integration Issues](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#calendar-integration-issues)
    - [e-consent downloads](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#e-consent-downloads)
    - [Support Web Pages](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#support-web-pages)
    - [EnrollNow Glossary](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#enrollnow-glossary)
    - [EnrollNow Performance](https://support.enrollnow.io/en/knowledge-base/faqs-troubleshooting#enrollnow-performance)
- [Security](https://support.enrollnow.io/en/knowledge-base/security#main-content)

    - [Security](https://support.enrollnow.io/en/knowledge-base/security#security)
    - [Ripple Service Status Report](https://support.enrollnow.io/en/knowledge-base/security#ripple-service-status-report)
- [Workflows and How To's](https://support.enrollnow.io/en/knowledge-base/workflows-and-how-tos)
- [Site Admin](https://support.enrollnow.io/en/knowledge-base/site-admin#main-content)

    - [Users](https://support.enrollnow.io/en/knowledge-base/site-admin#users)
    - [Export](https://support.enrollnow.io/en/knowledge-base/site-admin#export)
    - [Security](https://support.enrollnow.io/en/knowledge-base/site-admin#security)
- [Audit Logs](https://support.enrollnow.io/en/knowledge-base/audit-logs)
- [Product Release Notes](https://support.enrollnow.io/en/knowledge-base/product-release-notes#main-content)

    - [2026](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2026)
    - [2025](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2025)
    - [2024](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2024)
    - [2023](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2023)
    - [2022](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2022)
    - [2019-2021](https://support.enrollnow.io/en/knowledge-base/product-release-notes#2019-2021)

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