--- title: Managing Users in EnrollNow description: Site Admins and Site Managers can add, edit, and manage users in Ripple, including controlling access to studies and site features. This article explains the difference between Site Permissions and Study Permissions, and provides guidance for managing user accounts, including adding, editing, and deactivating users. --- [Skip to content](https://support.enrollnow.io/en/knowledge-base/managing-users-in-enrollnow#main-content) [EnrollNow Support Center](https://support.enrollnow.io/helpdesk?hsLang=en) ![Logo + Tagline](https://support.enrollnow.io/hs-fs/hubfs/EnrollNow/Brand%20Assets/Logo%20+%20Tagline.png?width=300&height=75&name=Logo%20+%20Tagline.png) - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) Open main navigation Close main navigation - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) - [EnrollNow Support Center](https://support.enrollnow.io/helpdesk) How can we help you? - There are no suggestions because the search field is empty. 1. [EnrollNow Knowledge Base](https://support.enrollnow.io/en/knowledge-base?hsLang=en) 2. [Site Admin](https://support.enrollnow.io/en/knowledge-base/site-admin?hsLang=en) 3. [Users](https://support.enrollnow.io/en/knowledge-base/site-admin?hsLang=en#users) June 18, 2026 # Managing Users in EnrollNow ## Site Admins and Site Managers can add, edit, and manage users in EnrollNow, including controlling access to studies and site features. This article explains the difference between Site Permissions and Study Permissions, and provides guidance for managing user accounts, including adding, editing, and deactivating users. ### Site Permissions vs Study Permissions Site Permissions control a user's access to site-wide features, such as the Registry and the Site Admin tab. Each user can only have one level of Site Permission. | #### **Site Permission** | **Description** | | --- | --- | | None | No site-wide permissions. Users can only access studies they are assigned. Cannot access Registry or Site Admin. | | Registry Access Only | Can access and use the Registry, but cannot access the Site Admin tab. | | Site Manager & Registry Access | Can access the Registry and Site Admin for studies they are assigned. Cannot modify unassigned studies. | | Site Admin & Registry Access | Full access to Registry and Site Admin across all studies. Can add/disable users, import/export data, and manage study assignments. | ### Study Permissions Study Permissions control access to study-specific data and functions. User can have different permissions for different studies. | #### **Study Permission** | **Role / Access** | | --- | --- | | RA (Restricted Access) | Cannot see PHI/PII. Access:  Dashboard, Tasks (de-identified), Recruitment, Calendar (Custom IDs only). | | Leader | Can access all participant data, but not Study Settings. Typically lab coordinators, recruiters, or staff managing participants. | | Admin | Full access to all study pages and Study Settings. Can manage participants and study components. | **Note:**  Study Role (e.g. Coordinator, Manager) **does not** affect permissions. Permissions are determined by Study Permission. ### Adding a New User > Site Managers and Site Admins can add new users to EnrollNow from the **Site Admin** menu at the top of the page. 1\) Navigate to **Site Admin** from the top menu. 2\) Select **Users** from the left side menu. 3\) Click the green **Add User** button. 4\) Enter the user's first name, last name, and email address.  Be sure to enter the user’s email address correctly during setup. Once created, the email address cannot be changed. 5\) Choose the appropriate Site Permissions from the dropdown menu. 6\) Grant Study Permissions by checking the box beside the name of the study. 7\) Choose the appropriate Study Role from the dropdown menu. As a reminder, Study Role does not affect permissions. This field may be used by study teams to define the role of the user in the study.  8\) Choose the appropriate Study Permissions from the dropdown menu. 9\) Click the green Send Invitation button to send an email invitation to the user. 10\) After clicking send invitation, the user will receive an email from *no-reply@ripplescience.com* that will allow them to login to EnrollNow and create a password. A SIte Manager or Site Admin can resend the email invitation to users who do not respond to the initial email as needed. ### Editing User Permissions > Site Managers and Site Admins can edit user permission in EnrollNow from the Site Admin menu at the top of the page. 1\) Navigate to **Site Admin** from the top menu. 2\) Select **Users** from the left side menu. 3\) Click on the user's name to open the user's permission card. 4\) Update Site Permissions by modifying the dropdown value as appropriate. 5\) Add or remove study permissions by checking or unchecking the box beside the study name as necessary. 6\) Update Study Role and Study Permissions for each study as appropriate. 7\) Click the green Save button to save permission changes for the user. ### Deactivate User Permissions > Site Managers and Site Admins can deactivate user permission in EnrollNow from the Site Admin menu at the top of the page. **NOTE:**  Deactivate users who no longer support the program. Only active users count toward your team’s seat limit; disabled users do not. **NOTE:**  Deactivation does not remove any data, all information entered or created by the user remains intact. 1\) Navigate to **Site Admin** from the top menu. 2\) Select **Users** from the left side menu. 3\) Click the user's name to open the user's permission card. 4\) Click the orange **Lock User** button at the bottom of the card to disable user access. 5\) Click the red **Lock User** button from the popup window to confirm deactivation. 6\) The user is marked as ![Disabled User](https://support.enrollnow.io/hs-fs/hubfs/Disabled%20User.png?width=84&height=32&name=Disabled%20User.png). An email notification is **not** sent to the user. When a user account is disabled in EnrollNow, the user is unable to log in. If they attempt to sign in, they will see the following message: > *Your account has been temporarily disabled. Please contact the EnrollNow administrator at your institution to enable it. 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