--- title: Preferred Contact and Preferred Contact Method description: Setting a preferred contact identifies who your team should communicate with, such as the participant or a caregiver. A preferred contact method identifies how that person prefers to be reached, such as by email or phone. Using these settings helps your team direct outreach to the right person through their preferred channel, reduce missed communications, and maintain a consistent, efficient follow-up workflow. --- [Skip to content](https://support.enrollnow.io/en/knowledge-base/p#main-content) [EnrollNow Support Center](https://support.enrollnow.io/helpdesk?hsLang=en) ![Logo + Tagline](https://support.enrollnow.io/hs-fs/hubfs/EnrollNow/Brand%20Assets/Logo%20+%20Tagline.png?width=300&height=75&name=Logo%20+%20Tagline.png) - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) Open main navigation Close main navigation - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) - [EnrollNow Support Center](https://support.enrollnow.io/helpdesk) How can we help you? - There are no suggestions because the search field is empty. 1. [EnrollNow Knowledge Base](https://support.enrollnow.io/en/knowledge-base?hsLang=en) 2. [Participants](https://support.enrollnow.io/en/knowledge-base/participants?hsLang=en) 3. [contact](https://support.enrollnow.io/en/knowledge-base/participants?hsLang=en#contact) October 20, 2026 # Preferred Contact and Preferred Contact Method Setting a **preferred contact** identifies who your team should communicate with, such as the participant or a caregiver. A **preferred contact method** identifies how that person prefers to be reached, such as by email or phone. Using these settings helps your team direct outreach to the right person through their preferred channel, reduce missed communications, and maintain a consistent, efficient follow-up workflow. ### **Preferred Contact vs. Preferred Contact Method** EnrollNow allows you to identify both **who your team should contact** and **which contact information to use**. | **Setting** | **What it identifies** | **Example** | | --- | --- | --- | | **Preferred Contact** | The primary person to contact regarding the participant. Can be the participant. | A participant’s parent or caregiver. | | **Preferred Contact Method** | The preferred contact detail, such as a specific email address or phone number for each contact on participant’s profile. | The parent’s cell phone number. | - These settings are selected separately using the **star icon**. - Each participant profile can only have one Preferred Contact marked. - Each contact on the Participant’s profile can have a preferred contact method marked. ### **Example** If a teenager is enrolled in a study and their mother coordinates appointments, mark the mother as the **Preferred Contact** and her cell phone number as her **Preferred Contact Method**. You can also mark the teenager’s cell phone number as their own **Preferred Contact Method**. This helps your team identify the mother as the primary person to contact for scheduling while keeping the teenager’s preferred number available for direct communication. ### **Setting Your Preferences** - **Preferred Contact:** Scroll down to the participant’s **Contact** section on their participant profile card, select the contact, click the star icon next to their name , and click **Save**. - **Preferred Contact Method:** Under the contact’s details, click the star icon next to the desired email address or phone number on the contact methods section, and click **Save**. The Preferred Contact appears at the top of the Contacts table on the participant profile card with a star icon. If no contact method is marked as preferred, EnrollNow defaults to the first contact method in the list. ![](https://support.enrollnow.io/hs-fs/hubfs/image-png-Oct-20-2026-05-36-09-3298-PM.png?width=670&height=140&name=image-png-Oct-20-2026-05-36-09-3298-PM.png) ![](https://support.enrollnow.io/hs-fs/hubfs/image-png-Oct-20-2026-05-33-07-2178-PM.png?width=541&height=315&name=image-png-Oct-20-2026-05-33-07-2178-PM.png)   - [My Account](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#main-content) - [Customer Corner](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#customer-corner) - [Support](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#support) - [Users & Permissions](https://support.enrollnow.io/en/knowledge-base/users-permissions?hsLang=en) - [Registry](https://support.enrollnow.io/en/knowledge-base/registry?hsLang=en) - [Studies](https://support.enrollnow.io/en/knowledge-base/studies?hsLang=en) - [Dashboard](https://support.enrollnow.io/en/knowledge-base/dashboard?hsLang=en) - 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