--- title: Participant Contact Log description: The Contact Log in a participant’s profile card is a centralized record of all communication with the participant, their parent/guardian, or other related contacts. This feature ensures that every int --- [Skip to content](https://support.enrollnow.io/en/knowledge-base/participant-contact-log#main-content) [EnrollNow Support Center](https://support.enrollnow.io/helpdesk?hsLang=en) ![Logo + Tagline](https://support.enrollnow.io/hs-fs/hubfs/EnrollNow/Brand%20Assets/Logo%20+%20Tagline.png?width=300&height=75&name=Logo%20+%20Tagline.png) - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) Open main navigation Close main navigation - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) - [EnrollNow Support Center](https://support.enrollnow.io/helpdesk) How can we help you? - There are no suggestions because the search field is empty. 1. [EnrollNow Knowledge Base](https://support.enrollnow.io/en/knowledge-base?hsLang=en) 2. [Participants](https://support.enrollnow.io/en/knowledge-base/participants?hsLang=en) 3. [Potential/Enrolled](https://support.enrollnow.io/en/knowledge-base/participants?hsLang=en#potential-enrolled) November 4, 2025 # Participant Contact Log The **Contact Log** in a participant’s profile card is a **centralized record** of all communication with the participant, their parent/guardian, or other related contacts. This feature ensures that every interaction is documented, allowing research teams to track participant engagement and follow-ups. ![](https://support.enrollnow.io/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360064393032.png) ### **Adding a New Contact in Ripple’s Contact Log** Ripple’s **Contact Log** allows research teams to document all participant interactions, ensuring accurate tracking of communication history. Users can add detailed entries, pin important contacts, and notify team members as needed.\\ **How to Add a New Contact Entry** 1️⃣ Click the **"Contact Log"** tab within a participant’s profile. 2️⃣ Click the **"Add Contact"** button. 3️⃣ Enter the relevant contact details using the following fields: **Required Fields:** ✅ **Contact Type** – Select the type of interaction (e.g., phone call, email, in-person). How to create additional study-level contact logs can be found in [this article.](https://ripple.ripplescience.com/en/knowledge-base/creating-additional-contact-logs?hsLang=en) ✅ **Contact Date/Time** – Record when the contact occurred. ✅ **Contacted By** – Identify the team member who initiated the contact. ✅ **Outcome** – Select the result of the interaction (e.g., successful, no response, follow-up needed). **Additional Fields for Detailed Tracking:** - **Method** – Specify which **email, phone number, or contact method** was used. - **Spoke To** – Document who received the contact (participant, guardian, etc.). - **Regarding** – Describe the **purpose of the contact** (appointment reminder, follow-up, etc.). - **Additional Comments** – Provide any **extra notes or context**. - **Status** – Update the participant’s **status** based on the outcome of the contact. ![](https://support.enrollnow.io/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360064393232.png) **Additional Contact Tracking Options** When adding a contact entry, users can enable the following options: 🔹 **Contact** – Updates the **"Date of Last Contact"** and **"Global Date of Last Contact"** for tracking recent interactions. 🔹 **Pin Contact** – Keeps the entry **pinned at the top** of the Contact Log, regardless of date. Multiple contacts can be pinned. 🔹 **Notify** – Sends an **email notification** about the contact to your team. 🔹 **Global** – Makes the contact entry **visible across all studies and the registry**. The **Global tag** will indicate which study the contact originated from. ![](https://support.enrollnow.io/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360037441012.png) ### **Managing Contact Log Entries** Once saved, the new contact will appear in the **Contact Log**, displaying:        ✔ **Date/Time of Contact**        ✔ **Contact Type**        ✔ **Outcome**       ✔ **Team Member who made the contact** **NOTES:**   - The initials of the **user who entered the contact** appear at the end of the row. - The log is **sortable** by headings to easily filter and view entries. - By default, **entries are ordered from newest to oldest** (unless pinned). - **Contact Log entries can only be edited by the user who created them.** - Clicking the **pencil icon ✏️** allows for **editing** an existing contact entry. - [My Account](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#main-content) - [Customer Corner](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#customer-corner) - 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