---
title: Troubleshooting Access to EnrollNow Website & Support Pages
description: The transition to the EnrollNow name may affect website access for some institutions. In certain cases, institutional network security settings may not yet recognize EnrollNow-branded domains, which can prevent users from accessing the EnrollNow website, support pages, or other online resources. If you are unable to access an EnrollNow webpage, work with your organization’s IT department to review its website filtering and security settings.
---

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June 18, 2026

# Troubleshooting Access to EnrollNow Website & Support Pages

## The transition to the EnrollNow name may affect website access for some institutions. In certain cases, institutional network security settings may not yet recognize EnrollNow-branded domains, which can prevent users from accessing the EnrollNow website, support pages, or other online resources. If you are unable to access an EnrollNow webpage, work with your organization’s IT department to review its website filtering and security settings.

### Website Whitelisting

Website whitelisting is the process of maintaining a list of approved websites, domains, or email addresses that are permitted through an organization’s security settings, firewall, or web filters.

If your organization uses a whitelist, ask your IT department to add the EnrollNow-branded websites and domains to its approved list. This allows your network to recognize the EnrollNow resources as trusted and permit access.

### Website Blacklisting

Website blacklisting is the process of maintaining a list of websites or domains that are blocked by an organization’s security settings, firewall, or web filters.

If your organization uses a blacklist, ask your IT department to confirm that the EnrollNow-branded websites and domains are not included on the blocked list.

#### **Next Steps**

If you continue to experience access issues after your IT department reviews these settings, contact the EnrollNow team at help@enrollnow.io. Please include the webpage you are trying to access and any error message you receive so our team can assist with troubleshooting.

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