---
title: Importing Logs (Comment, Contacts, Email, Consent)
description: "Each participant’s profile card includes a Log Section that tracks key interactions and records. The logs are categorized into four sections: Contacts, Emails, Consents, and Comments. Contacts Log Ema"
---

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July 23, 2026

# Importing Logs (Comment, Contacts, Email, Consent)

Each participant’s profile card includes a **Log Section** that tracks key interactions and records. The logs are categorized into four sections: **Contacts, Emails, Consents, and Comments**.

Permission Level of Site Admin Required for Importing & Exporting

#### **Log Categories & Functions**

1. **Contacts Log**
   
     - Records all interactions with a participant, including in-person visits, phone calls, and other contact points.
     - Used for tracking communication history across the team.
2. **Email Log**
   
     - Enables the sending of direct, one-way emails to participants.
     - Maintains a record of all emails sent through this system.
3. **Consent Log**
   
     - Tracks and stores all collected consent records from participants.
     - Ensures compliance and documentation of participant permissions.
4. **Comment Log**
   
     - Allows team members to add notes and comments following participant visits or interactions.
     - Facilitates internal communication and record-keeping.

### **Importing Logs**

To import new logs, follow these steps:

- **Access the Import Tool**

- - Navigate to the **Site Admin** tab.
    - Locate and click on the **Import** tool.

![](https://support.enrollnow.io/hs-fs/hubfs/image-png-Apr-13-2026-03-00-34-7125-PM.png?width=670&height=346&name=image-png-Apr-13-2026-03-00-34-7125-PM.png)

- #### Select the Study
  
    - Choose Global Data Only or Click on the dropdown menu listing all available studies
    - Choose the study where the logs will be imported.

![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360043256672Screen_Shot_2019-11-18_at_1.26.54_PM.png?width=410&height=402&name=support.ripplescience.comhcarticle_attachments360043256672Screen_Shot_2019-11-18_at_1.26.54_PM.png)

#### **Download the Import Template**

- - After selecting a study or the Global Data Only option, click the **Template** button.
    - The system will download an **Excel file** formatted specifically for your study.

**Important:**  Always use this template for importing logs. Any other format will not be recognized by the system.⚠

#### **Log Entry Requirements**

- - When adding logs to existing participants, use one of the following identifiers: 
          - **Global ID** (Best Identifier to prevent duplication of participants) OR,
          - **First Name, Last Name, and Birthdate**
    - One of these identifiers is required to ensure the logs are imported to the correct participant.

**TIP:**  Click on the Dictionary button to find more information on how to enter responses. For more information about the Data Dictionary click **[here](https://support.enrollnow.io/en/knowledge-base/data-dictionary-overview?hsLang=en)**.

![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360043300351Screen_Shot_2019-11-18_at_1.28.31_PM.png?width=367&height=265&name=support.ripplescience.comhcarticle_attachments360043300351Screen_Shot_2019-11-18_at_1.28.31_PM.png)

 

### Importing Comment Logs

![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360043300451Screen_Shot_2019-11-18_at_1.29.56_PM.png?width=531&height=230&name=support.ripplescience.comhcarticle_attachments360043300451Screen_Shot_2019-11-18_at_1.29.56_PM.png)

#### **Import Template: Comment Log Fields**

When importing Comment Log records using an EnrollNow import template, two fields are used to create the comment entry.

#### **Supported Comment Log Fields**

**comment.1.text**

Enter the text of the comment in this field. This is the note or message that will appear in the participant’s Comment Log.

**comment.1.global**

Use this field to determine whether the comment is global or study-specific:

- Enter **TRUE** to create a global comment that is accessible across all studies associated with the participant.
- Enter **FALSE** to create a comment that is associated only with the selected study.

#### **Fields Not Imported**

The following fields may appear in the Excel template but are ignored during the import process:

- **comment.1.author**
- **comment.1.createdDate**
- **comment.1.lastUpdateDate**

EnrollNow assigns or manages these values automatically when the Comment Log record is created.

**Key Considerations for Importing Comment Logs**

- The **comment.1.text** field must contain a value for the comment to be imported.
- Set **comment.1.global** to the appropriate value to indicate whether the comment is global or study-specific.
- To import multiple comments for the same participant, continue the numbering sequence for each additional entry. For example: 
    - **comment.2.text**
    - **comment.2.global**
    - **comment.3.text**
    - **comment.3.global**

### Importing Contact Logs

![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360064546511Screen_Shot_2020-08-11_at_9.52.35_AM.png?width=446&height=524&name=support.ripplescience.comhcarticle_attachments360064546511Screen_Shot_2020-08-11_at_9.52.35_AM.png)

#### **Import Template - Contact Log Fields**

When importing Contact Log records, the import template includes fields that correspond to the information stored in each participant’s Contact Log.

You can import up to four Contact Log entries per participant in a single import. To import more than four entries for the same participant, complete additional imports.

#### **Contact Log Fields**

Each Contact Log entry follows a numbered field structure. The first entry begins with **contact\_log.1**.

**contact\_log.1.global**

Determines whether the Contact Log entry is global or study-specific.

- Enter **TRUE** to make the entry visible across all studies associated with the participant.
- Enter **FALSE** to associate the entry only with the selected study.

**contact\_log.1.notify**

Indicates whether the entry should show that the study team was notified.

- Enter **TRUE** to record the notification as sent.
- Enter **FALSE** if no notification should be recorded.

**Note:** Entering **TRUE** does not send an email or other notification. Any required notification must be sent separately.

**contact\_log.1.sticky**

Determines whether the Contact Log entry is pinned to the top of the participant’s contact history.

- Enter **TRUE** to pin the entry.
- Enter **FALSE** to display the entry in the default order.

**contact\_log.1.lastContact**

Determines whether the contact should update the participant’s global Last Date of Contact.

- Enter **TRUE** to update the participant’s Last Date of Contact.
- Enter **FALSE** if the contact should not update that date.

**contact\_log.1.comments**

Enter any notes or additional details related to the contact interaction.

**contact\_log.1.contactType**

Enter the type of contact.

Examples include:

- Phone Call
- In-Person Visit
- Email
- Text Message

**contact\_log.1.contactMethod**

Enter the email address, phone number, or other method used to contact the participant.

**contact\_log.1.outcome**

Enter the result of the contact attempt.

Examples include:

- Successful
- Voicemail Left
- No Answer
- Follow-Up Required

**contact\_log.1.regarding**

Enter the reason or purpose of the contact.

Example: **Follow-Up Appointment**

**contact\_log.1.spokeTo**

Identify the person contacted during the interaction.

Examples include:

- Participant
- Parent or Guardian
- Family Member
- Caregiver

**contact\_log.1.dateTimeOfContact**

Enter the date and time the contact occurred using the following format:

**MM/DD/YYYY HH AM/PM**

Example: **03/12/2025 02:30 PM**

**contact\_log.1.contactedBy**

Enter the name of the team member who completed the contact.

#### **Importing Multiple Contact Log Entries**

To import additional Contact Log entries for the same participant, continue the numbering sequence for each set of fields:

- **contact\_log.2.global**, **contact\_log.2.notify**, and the remaining **contact\_log.2** fields
- **contact\_log.3.global**, **contact\_log.3.notify**, and the remaining **contact\_log.3** fields
- **contact\_log.4.global**, **contact\_log.4.notify**, and the remaining **contact\_log.4** fields

A maximum of four Contact Log entries can be imported for each participant in a single import. Complete another import when more than four entries need to be added.

**Key Considerations for Importing Contact Logs**

- Importing a Contact Log entry does not send an email or notification, even when **contact\_log.1.notify** is set to **TRUE**. This field only records that a notification was sent.
- Enter all contact dates and times using the **MM/DD/YYYY HH AM/PM** format to prevent import errors.

Example: **03/12/2025 02:30 PM**

### Importing Email Logs

#### ![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360043300791Screen_Shot_2019-11-18_at_1.35.07_PM.png?width=416&height=456&name=support.ripplescience.comhcarticle_attachments360043300791Screen_Shot_2019-11-18_at_1.35.07_PM.png)

#### **Import Template - Email Log Fields**

When importing **Email Log** records, the template includes **9 fields per email entry** that directly match the email log records. Up to **four** emails can be imported per participant in a single import. If more than four emails need to be imported, multiple imports must be conducted.

#### **Email Log Fields in the Import Template**

Each email log entry follows this structured format:

**Recipient Information**

- **email\_log.1.to.1.email** – Primary recipient’s email address. (Up to 4 recipients can be added using corresponding fields)
- **email\_log.1.to.1.name** – Primary recipient’s name. (Up to 4 recipients can be added using corresponding fields)

**CC (Carbon Copy) Recipients**

- **email\_log.1.cc.1.email** – cc recipient’s email address. (Up to 4 recipients can be added using corresponding fields)
- **email\_log.1.cc.1.name -** cc recipient’s name. (Up to 4 recipients can be added using corresponding fields)

**BCC (Blind Carbon Copy) Recipients**

- **email\_log.1.bcc.1.email** – BCC recipient’s email address. (Up to 4 recipients can be added using corresponding fields)
- **email\_log.1.bcc.1.name** – BCC recipient’s name. (Up to 4 recipients can be added using corresponding fields)

**Email Content**

- **email\_log.1.subject** – Email subject line.
- **email\_log.1.message** – The body of the email message.

#### **Additional Email Log Attributes**

- **email\_log.1.lastContact** – Marks the email as the **Global Last Date of Contact** (TRUE/FALSE).
  
    - **TRUE**: Updates the participant’s last contact date in the system.
    - **FALSE**: No effect on the participant’s last contact date.
- **email\_log.1.sticky** – Pins this email to the **top of the email log** (TRUE/FALSE).
  
    - **TRUE**: Email remains at the top.
    - **FALSE**: Email follows the default order.
- **email\_log.1.global** – Marks the email as **Global** (TRUE/FALSE).
  
    - **TRUE**: The email log entry is visible across all studies.
    - **FALSE**: The email log entry is specific to the participant’s study.
- **email\_log.1.notify** – Marks the email as having **notified your team** (TRUE/FALSE).
  
    - **TRUE**: The system will mark the notification as sent.
    - **FALSE**: No notification will be logged.

**Important Considerations for Importing Email Logs**

- Importing an Email Log entry does not send an email, even when **email\_log.1.notify** is set to **TRUE**.
- EnrollNow does not automatically notify recipients when Email Log records are added through an import.
- Verify that all email addresses and recipient names are entered in the correct format to help prevent import errors.

#### **Importing Multiple Email Log Entries**

You can import up to four Email Log entries for each participant in a single import.

For additional entries, continue the numbering sequence for each set of Email Log fields:

- **email\_log.2.to.1.email**, **email\_log.2.subject**, **email\_log.2.message**, and the remaining **email\_log.2** fields
- **email\_log.3.to.1.email**, **email\_log.3.subject**, **email\_log.3.message**, and the remaining **email\_log.3** fields
- **email\_log.4.to.1.email**, **email\_log.4.subject**, **email\_log.4.message**, and the remaining **email\_log.4** fields

A maximum of four Email Log entries can be imported per participant at one time. To import more than four entries, complete additional imports as needed.

### Importing Consent Logs

![](https://support.enrollnow.io/hs-fs/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments360043300851Screen_Shot_2019-11-18_at_1.37.32_PM.png?width=446&height=456&name=support.ripplescience.comhcarticle_attachments360043300851Screen_Shot_2019-11-18_at_1.37.32_PM.png)

When importing Consent Log records, the import template includes fields that correspond to the information stored in each participant’s Consent Log.

You can import up to four Consent Log entries per participant in a single import. To import more than four entries for the same participant, complete additional imports.

#### **Import Template - Consent Log Fields**

Each Consent Log entry follows a numbered field structure. The first entry begins with **consent\_log.1**.

**consent\_log.1.consentDate**

- Enter the date the participant provided consent.
  
    - **Format:** MM/DD/YYYY

**consent\_log.1.consentType**

- Enter the type of consent provided.
  
    - Examples include:
    - General
    - Research
    - Treatment

**consent\_log.1.consentTitle**

- Enter the name or title of the consent document or agreement.

**consent\_log.1.expiration**

- Enter the consent expiration date, when applicable.
  
    - **Format:** MM/DD/YYYY

**consent\_log.1.consentedBy**

- Enter the name of the individual who provided consent.

**consent\_log.1.version**

- Enter the version number or version name of the consent document, when applicable.

**consent\_log.1.comments**

- Enter any additional notes or comments related to the consent.

#### **Consent Log Attributes**

**consent\_log.1.lastContact**

- Determines whether the consent record updates the participant’s global Last Date of Contact.
  
    - Enter **TRUE** to update the participant’s Last Date of Contact.
    - Enter **FALSE** if the consent record should not update that date.

**consent\_log.1.sticky**

- Determines whether the consent record is pinned to the top of the participant’s Consent Log.
  
    - Enter **TRUE** to pin the record.
    - Enter **FALSE** to display the record in the default order.

**consent\_log.1.global**

- Determines whether the consent record is global or study-specific.
  
    - Enter **TRUE** to make the record visible across all studies associated with the participant.
    - Enter **FALSE** to associate the record only with the selected study.

**consent\_log.1.notify**

- Indicates whether the record should show that the study team was notified. 
    - Enter **TRUE** to record the notification as sent.
    - Enter **FALSE** if no notification should be recorded.
- **Note:** Importing a Consent Log entry does not send an email or other notification, even when **consent\_log.1.notify** is set to **TRUE**.

### **Importing Multiple Consent Records**

You can import up to four Consent Log entries for each participant in a single import.

For additional entries, continue the numbering sequence for each set of Consent Log fields:

- **consent\_log.2.consentDate**, **consent\_log.2.consentType**, **consent\_log.2.version**, and the remaining **consent\_log.2** fields
- **consent\_log.3.consentDate**, **consent\_log.3.consentType**, **consent\_log.3.version**, and the remaining **consent\_log.3** fields
- **consent\_log.4.consentDate**, **consent\_log.4.consentType**, **consent\_log.4.version**, and the remaining **consent\_log.4** fields

To import more than four Consent Log entries for the same participant, complete additional imports as needed.

**Important Considerations**

- Consent documents or attachments cannot be uploaded through the Import Tool.
- Importing a Consent Log entry does not send an email or notification, even when **consent\_log.1.notify** is set to **TRUE**.
- Enter all consent and expiration dates using the **MM/DD/YYYY** format to help prevent import errors.

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