Text Messaging: Phone Number Formatting

Correctly formatted phone numbers help support reliable delivery of individual text messages, manual bulk text messages, and automated text messages in EnrollNow.

Follow these guidelines whenever phone numbers are entered manually or added through an import.

Supported Phone Number Formatting

Acceptable Formatting

• ########## (no hyphens)

• ###-###-#### (with hyphens)

Do Not Include:

• Spaces or Periods After Hyphens ###- ###-.####

• Letters: Phone numbers must contain numbers rather than alphabetic characters.

  • Incorrect:

    1-800-CALL-XYZ

• Do Not Combine Parentheses with a Plus Sign and Country Code

  • Incorrect:

    (+CountryCode) ###-###-####

  • Correct:

    +CountryCode ###-###-####

Troubleshooting Issues with Invalid Phone Numbers

To fix an incorrectly formatted phone number: 

1. Export and Analyze Data: Export your participant contacts data to identify issues.
2. Update Manually: Navigate to the participant's profile contact card to manually correct the phone number.
3. Import Valid Numbers: Import updated phone numbers and set them as the preferred method.

• For detailed instructions on importing and exporting contact methods, refer to this article on Importing and Exporting Contact cards.