CREATING CONTACT LOG OUTCOME DROPDOWN OPTIONS

Study Admins can customize the Outcome dropdown used in Contact Logs. These custom outcome values help teams standardize how participant communication results are documented.

Using consistent outcome values can improve reporting, support workflow management, and help teams better understand participant response trends.

Who Can Set Up Contact Log Outcome Values?

Study Admins can create and manage Contact Log Outcome values.

The Outcome dropdown is configured at the study level; however, the created values apply globally across all studies and the Registry within the site.

Benefits of Custom Outcome Values

Custom Contact Log Outcome values help teams:

• Standardize contact tracking across study staff
• Categorize communication results consistently
• Report on participant communication outcomes
• Identify follow-up trends and response patterns
• Improve participant outreach strategies

Example Contact Log Outcome Values

Common Contact Log Outcome values may include:

• No Answer, No Message
• No Answer, Left Message
• Left Voicemail
• Disconnected Number
• Wrong Number
• Not Interested
• Requested Call Back
• Appointment Scheduled
• Confirmed Appointment
• Screening Completed

How to Set Up Contact Log Outcome Values

To create Contact Log Outcome options:

1. Navigate to Study Settings.
2. Select the Requirements module.
3. Scroll to the Contact Outcome Values section.
4. Click Create a New Contact Outcome.
5. Enter the outcome name in the Outcome field.
6. Click Save.
7. Repeat these steps for each additional outcome value you want to add.