--- title: "Surveys: Capturing Phone Numbers via Survey" description: EnrollNow surveys can collect a participant’s cell or home phone number and save it directly to the corresponding field on the participant profile. To ensure the number is captured correctly, assign the survey question to either the Phone (Cell) or Phone (Home) Survey Variable. --- [Skip to content](https://support.enrollnow.io/en/knowledge-base/surveys-capturing-phone-numbers-via-survey#main-content) [EnrollNow Support Center](https://support.enrollnow.io/helpdesk?hsLang=en) ![Logo + Tagline](https://support.enrollnow.io/hs-fs/hubfs/EnrollNow/Brand%20Assets/Logo%20+%20Tagline.png?width=300&height=75&name=Logo%20+%20Tagline.png) - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) Open main navigation Close main navigation - [Support Center](https://support.enrollnow.io/helpdesk) - [User Community](https://academy.enrollnow.io/) - [Learning Academy](https://academy.enrollnow.io/) - [Knowledge Base](https://support.enrollnow.io/en/knowledge-base) - [EnrollNow Support Center](https://support.enrollnow.io/helpdesk) How can we help you? - There are no suggestions because the search field is empty. 1. [EnrollNow Knowledge Base](https://support.enrollnow.io/en/knowledge-base?hsLang=en) 2. [Survey Creator](https://support.enrollnow.io/en/knowledge-base/survey-creator?hsLang=en) August 12, 2026 # Surveys: Capturing Phone Numbers via Survey EnrollNow surveys can collect a participant’s cell or home phone number and save it directly to the corresponding field on the participant profile. To ensure the number is captured correctly, assign the survey question to either the **Phone (Cell)** or **Phone (Home)** Survey Variable. Before publishing the survey, confirm that the saved format is accepted by your EnrollNow site. Text messages can only be delivered to valid cell phone numbers, so confirm that questions assigned to **Phone (Cell)** collect a number capable of receiving text messages. ### Using Input Masks to Ensure Proper Phone Number Formatting when using Surveys Input masks guide participants as they enter their phone numbers and help reduce formatting errors.  1. Add or select a **Single-Line Input** question. 2. Add an **Input Type** as Text. 3. Assign the question to the **Survey Variable** for Phone(Cell) or Phone(Home). 4. Locate the **Input Mask** **Settings** on the right in the question properties. 5. Select **Pattern**. 6. Enter the pattern: `999-999-9999` for US phone numbers 7. For a country code, use a pattern such as: `+1 (999) 999-9999` 8. Optionally enable **Save Masked Value** if you want the parentheses and hyphen stored with the response. **Note:** Confirm that the format saved by the survey matches the phone number format accepted by your EnrollNow site before publishing the survey. ![](https://support.enrollnow.io/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments22381707901069.png) #### **Add a warning or tip section on using CV to retain phone numbers** #### **ADD: Difference between number and string???? and why you need to verify formatting of phone number for use in reports, etc.** ### Adding Validation to Phone Number and Email Questions Survey questions do not include validation by default. Teams can add validation to phone number and email questions to improve data accuracy and help participants correct improperly formatted responses before submitting the survey. For more detailed information about validating questions on an EnrollNow survey in this **[article](https://support.enrollnow.io/en/knowledge-base/adding-question-validation-to-surveys?hsLang=en)**. In the question’s **Properties** panel, open the **Validation** section to: - Mark the question as required and customize the **Required Error Text**. - Add an **Email validator** to confirm that an email address is entered in a valid format. - Add an appropriate validator or input pattern to ensure phone numbers follow the required format. - Create a custom error message that clearly explains how the participant should correct their response. For example, an email question could display: **“Please enter a valid email address.”** A phone number question could display: **“Please enter a valid phone number using the format (###) ###-####.”** When a response does not meet the validation requirements, the participant must correct it before submitting the survey. - Survey respondents will see a **red error message** if they attempt to submit a survey with an incorrectly formatted phone number. ![](https://support.enrollnow.io/hubfs/Knowledge%20Base%20Import/support.ripplescience.comhcarticle_attachments22381736864141.png) - [My Account](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#main-content) - [Customer Corner](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#customer-corner) - [Support](https://support.enrollnow.io/en/knowledge-base/my-account?hsLang=en#support) - [Users & Permissions](https://support.enrollnow.io/en/knowledge-base/users-permissions?hsLang=en) - [Registry](https://support.enrollnow.io/en/knowledge-base/registry?hsLang=en) - 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